One
of the biggest attributes that individuals in the business and social world can
have is emotional intelligence. This is the ability of individuals to ensure
that they not only have control over their emotions, but are able to make sure
that they make rational decisions. Emotional intelligence allows individuals to
ensure that they are able to handle a diversity of situation without losing
control of their emotions. It also enhances their capability of better
understanding the viewpoints of others in such a way that allows them to make
better decisions than in situations where they do not have any control over
their emotions and act impulsively. Leaders need this form of intelligence to
enhance their capabilities as well as their effectiveness and this is to such
an extent that it allows them to achieve success in areas where they would
otherwise have failed. In this paper, there is an analysis of the manner
through which the presence of emotional intelligence allows individuals to
achieve good interpersonal communication.
The
presence of emotional intelligence is an extremely important attribute when it
comes to matters concerning interpersonal communication. This is especially
considering that it allows individuals to better understand each other in such
a way that ensures that there is the advancement of the interests of both parties.
In interpersonal communication, it is important for individuals to make
decisions and hold discussions in as rational a manner as possible and this
means that emotional intelligence has a powerful role to play in the process
(Petrovici & Dobrescu, 2014). It is also an essential means of making sure
that individuals get to view the positions of their counterparts from the
latter’s perspective so that when they communicate with them, they do so in a
way that is not only rational, but also effective. Emotional intelligence is
also essential when it comes to the achievement of positive emotions and this
is in such a way that prevents negative emotions from influencing the direction
of the conversation. The achievement of good interpersonal communication can only
come about through the presence of emotional intelligence and this is in such a
way that makes it possible for individuals to come to terms with their own
emotions and have the presence of mind to make rational remarks and decisions.
Therefore, the presence of emotional intelligence ensures that interpersonal
communication is not only enhanced, but also brings about better results than
in a situation where there is a lack of emotional intelligence.
The
absence of emotional intelligence in interpersonal communication is often
marked by emotional chaos. This is because individuals do not take the time to
empathize and understand the people with who they are communicating. A significance
of such a situation is that they end up in a situation where there is a total
lack of interpersonal understanding and decisions are often made based on what
individuals are feeling at the time rather than being based on an understanding
that can help them enhance their communication and come up with rational
decisions (Choi, et al., 2015). In most instances, individuals do not have
emotional intelligence because it has not been made an essential part of their
lives. A consequence is that when it comes to interpersonal communication,
individuals end up losing control over their emotions and come to irrational
conclusions that do not weigh the opinions of those with whom they are
communicating. This is especially the case considering that individuals have
the potential of better developing their emotional intelligence from a young
age in a school and home environment that encourages it. However, there is
often a failure to advance these initiatives and this is to such an extent that
in their communication, individuals tend to be governed by uncontrolled
emotions rather than constructively being able to control them. Therefore, the
absence of emotional intelligence has the potential of leading to a breakdown
of interpersonal communication and this is to such an extent that it might end
up ruining relationships.
The
past century has seen a considerable increase in the level of intelligence of
individuals when compared to previous centuries. This has come about mainly
because of the rapid advancements in technology that have forced individuals to
adapt to them more effectively. In addition, individuals, especially children,
are increasingly encountering a more sophisticated target environment, which is
forcing them towards becoming more intelligent. However, the increase in the
levels of IQ does not seem to have had a positive effect on emotional
intelligence. On the contrary, individuals are increasingly being seen to be
getting lower on emotional intelligence and this is to such an extent that they
are essentially being governed by emotional chaos (McCleskey, 2014). Therefore,
emotional intelligence and IQ are not mutually exclusive because the former is
still quite deficient in certain societies and individuals. This is exemplified
by the manner through which individuals respond to others who are not of the
same race, religion, or culture as themselves. The lack of emotional
intelligence has made it difficult for individuals to empathize with one
another and has instead made them come to make decisions based on uncontrolled
emotions. The latter decisions tend to end up having very bad results because
they bring out the worst in individuals while preventing the intelligent
conclusion of crises that affect individuals from day to day, especially in an
increasingly multi-ethnic setting in a world that has become globalized.
In
conclusion, emotional intelligence is a pertinent feature when it comes to
interpersonal communication as well as the daily interactions between different
individuals. It allows them to come to terms with each other in such a way that
helps them empathize and understand the reasons behind why they act as they do.
Through this process, individuals have a means of making their decisions
rationally, and with absolute control over their emotions so that they are
better able to have good relationships, while at the same time allowing them to
work better together for the sake of achieving common goals. Thus, emotional
intelligence is a pertinent means of making sure that individuals act
rationally and work together as a team rather than being ruled by their
emotions and leading to the loss of overall focus.